Customers in a few countries, particularly in parts of Europe like Germany, Italy, the UK, and also Canada, might have to pay duties or VAT as per the taxation rules of their respective countries.

Once you’ve completed your purchase, we will send you an Order Confirmation
email. Please check your junk mail or spam folders if you can’t find it.
Otherwise, contact customer service Contact Us form and we will be able to
re-send your confirmation email to you for your reference.

We can only cancel orders within the first 12 hours after the order is placed. After that, the order has likely been processed and is preparing for shipment or has already been shipped. Once this happens, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service, including getting your orders out as quickly as possible.

Unfortunately, we're unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is so that we can ensure the safe delivery and receipt of your Baredoo order.

Orders will be delivered in 10-14 working days. (Delivery times exclude UK Bank Holidays.) To check on the status of an order, please Contact Us quoting your order number.

When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.

Because the post office handles your shipment,we cannot guarantee the exact time of delivery.However,we will give you an idea of when the package will arrive.

To lookup the status of your order, click here!

For more information on how to return an item, please visit our Returns & Exchanges page here.